Frequently Asked Questions
An Introduction to the New SWICO Auctions Website
Frequently Asked Questions
1. I forgot my bidder ID, how do I find out what it is?
2. When will I get my bidder ID number?
3. How do I become a seller on SWICO Auctions
4. How do I change my payment information, email or physical address or phone number?
5. How do I edit an item I have submitted?
6. When will my items be posted?
7. What if I do not receive an invoice via email?
8. Is shipping of purchases available?
13. How long do we have to pick up purchased items?
14. Can payment be made any other way than a credit card?
15. When submitting an item to sell what do I put in the quantity blank?
16. How do I find out if I was successful bidder on an item?
17. The card number on the invoice does not match the card I have on file?
Answers
I forgot my bidder ID, how do I find out what it is?
At the bottom of any page you will find a “Retrieve Bidder ID” box. Enter your driver’s license number and your bidder ID will be sent to the email you have placed on file. A blue box at the top of the screen will say what email the number has been sent to. If this is not the correct email, please click on the contact SWICO Auctions link to your left and email us with your name, address and correct email address. This could take up to 12 hours to receive in this manner.
When will I get my bidder ID number?
Bidder ID requests are processed several times a day but you should receive the ID within 1 business day from time requested. If not, check your junk or spam mail inbox as you may have to set swicoauctions.com as an approved sender. If not found there, try the Retrieve Bidder ID box on the bottom f every page to get the number via email again. Once you fill out the form the email address your ID has been sent to will appear on the screen. If this is not the correct email, please click on the contact SWICO Auctions link to your left and use the form to email us your name, address and correct email address. This could take up to 12 hours to receive your number in this manner.
How do I become a seller on SWICO Auctions?
From your User Profile page click on the Become a Seller link at the top the page. Carefully read the terms and conditions then if you agree, click the I Agree link at the bottom of the page.
How do I change my payment information, email or physical address or phone number?
Log in to the Website at the top of every page and this will take you to your User Profile page. From there click on the update profile link. From there you can edit any information contained in the data file as needed.
How do I edit an item I have submitted?
From your User Profile, click on the Selling Items link in the middle of the page. A list of all the items you have currently listed on SWICO Auctions will appear. Then click on the item you would like to edit. The item page will appear. Then click on the edit button on the left hand side of the screen. The original form you filled out will appear. You can now edit the information for this item. Items can be corrected until they have received a bid. If a corrections needs to be done after a bid has been placed send us the corrections via email and we can make the corrections for you.
Items that are submitted to SWICO Auctions are posted a couple times a day Monday through Friday. Your items should be posted within 24 hours. When you post an item on Saturday or Sunday your item will be posted on Monday for a period of 7 days.
What if I do not receive an invoice via email?First, check your junk email box and make sure swicoauctions.com is an approved email sender. All invoices are also found on your User Profile page. Use the Log In box at the top of everypage to get to your User Profile.
Is shipping of purchases available?
Per our Terms and Conditions, buyers are required to pick up their purchases. A few sellers will ship smaller items and will usually state this fact in their item descriptions. To be safe assume that every item listed on SWICO Auctions will have to be picked up. Contact the seller to ask if shipping is available on specific items BEFORE bidding on the item. All items have the location included in the viewing instructions.
Pick up instructions will be listed on your invoice. Arrangements to pick up the items are handled between the seller and purchaser.
A maximum bid is the maximum amount of money you are willing to spend on that item. All bids placed on SWICO Auctions items are considered by the computer as a maximum bid and the computer will bid for you from then next bid until someone out bids your maximum. At that point an email is generated to notify you that you have been out bid.
A lot has a quantity of 1 but says there are several items included in the description, am I bidding on the whole lot or each item times the number described?
When the quantity is 1 then anything and everything in the description is being purchased for the bid amount. When the quantity is greater than 1, then you are bidding on one of the items listed in the description and if you want more than one, change the default amount in the box provided. The default quantity will always be the total number available, so if not changed you will be bidding for the total number available time the bid price, 10 available at bid of $5.00 = $50.00 bid.
Can I get less than all or more than one from a choice lot? Bidder/buyer will have the choice of how many of the items available he wants times the bid price. The quantity available for online items will also be in a box located near the bid box with the total available as default and can be changed by the bidder to the number desired. The bid will then be the number of items desired times the bid amount for total cost, plus buyer fee and tax. First buyer to pick up will get first choice of the items!
How long do we have to pick up purchased items?
Per our Terms Conditions, buyer will have till noon on the 5th business day after invoice date to make arrangements to pick up the items. Date of invoice is the 10th, arrangements must be made by noon on 17th, if weekend is included. Any pick up time agreed to between buyer and seller is OK.
Can payment be made any other way than a credit card?
Are debit cards accepted? Debit cards are accepted. For online purchases an alternate payment is wire transfer from your bank to SWICO Auctions. Please contact SWICO Auctions prior to the items ending if you would like Wire Transfer instructions. The instructions will be placed on your invoice when this form of payment is desired. Payment by debit or credit card will get you a paid invoice faster and allow you to pick up your purchases faster than any other method. Onsite auction purchases can be paid for by cash or approved check.
When submitting an item to sell what do I put in the quantity blank?
The default is 1, so everything in the description will sell for on price. IF all items are identical and you want to sell them one at a time, then change the default to the number available. Only identical items will be posted for choice bidding.
How do I find out if I was successful bidder on an item?
From the online auction page click on the view past items link located at bottom of the category column to see everything that has closed within the past 30 days. Find the item you are looking for and it will show you the High Bid and the High Bidder. Invoices are processed usually within 1 hour of closing and will be emailed to you as well as they will appear on your User Profile page.
The card number on the invoice does not match the card I have on file?
This is not your card number it is a processing number put on invoices by our card processor.
